Return & Refund Policy
At Velvinate, we want you to love what you wear. If you are not completely satisfied with your purchase, we offer an easy return and exchange process.
Return Eligibility
You may request a return or exchange within 7 days of delivery.
To be eligible for a return, the item must:
• Be unused and unworn
• Be in original condition
• Have all original tags attached
• Be returned in original packaging
Products that do not meet these conditions may not be eligible for return.
Non-Returnable Items
The following items cannot be returned or exchanged:
• Items marked as Final Sale
• Products purchased during special clearance sales
• Items damaged due to misuse or improper handling
Exchange Policy
If you wish to exchange an item for a different size or style, please contact our support team within 7 days of receiving the order.
Exchanges are subject to product availability.
Return Process
To initiate a return, please contact our support team with the following details:
• Order number
• Reason for return
• Photos of the product (if damaged or defective)
Our team will guide you through the return process.
📧 Email: contact@velvinate.com
📞 Phone / WhatsApp: +91 63785 34809
Refund Process
Once the returned item is received and inspected, we will notify you about the approval of your refund.
If approved, the refund will be processed within 5–7 business days to the original payment method.
Shipping charges (if applicable) are non-refundable.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the product.
We will arrange a replacement or refund as soon as possible.
Cancellation Policy
Orders can be cancelled within 12 hours of placing the order, provided the order has not been shipped.
Contact Us
For any return or refund queries, feel free to contact us.
📧 contact@velvinate.com
📞 +91 63785 34809