Shipping Policy
Order Processing
All orders are processed within 1–3 business days after payment confirmation. Once your order is processed and dispatched, you will receive a shipping confirmation email or message with tracking details.
Orders placed on weekends or public holidays will be processed on the next working day.
Shipping Time
Estimated delivery time depends on your location.
🚚 Metro Cities: 3–5 business days
🚚 Other Cities & Towns: 4–7 business days
🚚 Remote Locations: 5–8 business days
Please note that delivery times are estimates and may vary due to logistics delays or unforeseen circumstances.
Shipping Charges
We offer Free Shipping across India on orders above ₹1999.
For orders below ₹1999, a standard shipping fee may apply at checkout.
Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS that allows you to track your shipment in real time.
Delivery Issues
If your order has not arrived within the estimated delivery time, please contact our support team and we will assist you as quickly as possible.
📧 Email: contact@velvinate.com
📞 Phone / WhatsApp: +91 63785 34809
Incorrect Address
Please ensure your shipping address is correct when placing an order. Velvinate is not responsible for delays or delivery issues caused by incorrect or incomplete addresses provided by the customer.
Damaged Package
If you receive a damaged or tampered package, please contact us immediately with photos of the product and packaging so we can resolve the issue quickly.
Contact Us
For any shipping-related queries, feel free to reach out to us.
📧 contact@velvinate.com
📞 +91 63785 34809